Frequently Asked Questions

Can I view your furniture products in-store?

Buying new upholstery is a big decision and we are conscious that many customers like to see, touch and sit on a sofa or chair prior to purchasing. To satisfy this need we have a wide selection of products available to view in our Stratford-upon-Avon showroom but advise that you call us prior to visiting to check we have the product you are interested in on display. Our showroom staff will discuss your individual requirements to ensure the product you choose is the right one for you.

Do you offer bespoke options?

Yes, we want you to create your perfect sofa by choosing your style, size, fabric, cushion type and other options. The majority of our products have multiple bespoke options and are manufactured on an individual basis to satisfy your exact needs. Custom options include bespoke size alterations to width, depth and/or height, hundreds of fabric combinations, choice of cushion interior to meet your required comfort level, fixed or loose cover, skirt or no skirt, a variety of leg styles, contrast piping, bolt in two or removable arms where access may be an issue, sofa bed option on some pieces and much, much, more. Bespoke shouldn't equal expensive!

Can I order a fabric swatch?

Yes, we provide swatches for the majority of our fabrics and leathers. You can order up to 5 samples free of charge. Click on the link on the product page, let us know which ones you like, enter your address details and we'll post them out to you. Please allow between 3-10 working days depending on the fabric make and style. Our favourite fabrics can be viewed on our fabric directory page.

What guarantees do you offer?

The majority of our upholstery products carry a 10 year guarantee against faulty workmanship and/or faulty materials, the guarantee starts from the date of delivery and offers cover against manufacturing defects on the frame and spring construction. Cushion fillings and fabric/leather coverings are excluded from this guarantee.
For other upholstery products the same guarantee is offered but is limited to 5 years and we offer a 2 year guarantee for reclining sofas and chairs. All products and accessories detail which guarantee is applicable and some of these are underwritten by the manufacturer. It is your responsibility to fill in and register any guarantee cards for items such as clocks, lights and other accessories and return these to the manufacturer.

Will the item of furniture I am interested in ordering fit into my room?

Your upholstery will be made to order. Before ordering upholstery or furniture check the dimensions of internal and external access points including doors, corridors, stairs and corners against your intended purchase to ensure access is possible. By default goods will be delivered to the ground floor but where possible and practical Home of the Sofa will make reasonable endeavours to deliver to a 2nd or 3rd floor. Confirming and maintaining accessibility is the responsibility of the customer.

Most items do not present a problem but we do offer removable arms and bolt in two options on some of our upholstery products to simplify access. If you are unsure please call our team on 01789 294003 for advice, subject to availability it may also be possible to arrange a home visit within a 25 mile radius.

Do you charge for delivery?

Standard deliveries within a 20 mile radius of the Home of the Sofa showroom £25.
Standard deliveries within a 100 mile radius of the Home of the Sofa showroom £95.
Standard deliveries within a 200 mile radius of the Home of the Sofa showroom minimum charge £145.
Standard deliveries beyond a 200 mile radius of the Home of the Sofa showroom will be agreed at the point of sale, maximum charge £195.
Delivery is free on orders over £2,500 in value for all England mainland postcodes.
Please Note: Our standard delivery option is driver only, for large, bulky or heavy items the driver will require help to unload and position your goods. If you are unable to do this there is an additional charge of £50 on top of our standard delivery cost.

Do you offer interest free credit?

Not currently but through a partnership with one of the biggest players in the UK Furniture finance market we are developing a flexible and innovative approach to providing finance for you whether you choose to buy from us in-store or online. The market leading system will make approving the credit application very easy and our paperless option through our online channel will make the whole process quicker than you'd expect! Further details of our interest free credit payment options will be announced shortly.

What is your returns and cancellation policy?

Upholstery and Furniture Products - Our upholstery products are made to order specifically for your needs and once ordered from our collection your order may not be cancelled. For all other furniture orders you have the right to cancel the order up to 14 days before the delivery date however, if you do so, we shall retain the deposit, together with an administration charge of £50. Once delivered no furniture may be returned nor will we provide any refund unless it is defective or has been accidentally damaged by us in the course of delivery. This does not affect your statutory rights.

Non Upholstery or Furniture Products - We will be happy to refund or exchange a product provided it is in a fully re-saleable condition. Returns should be made within 10 days and in their original and undamaged packaging with all associated components. If we deem that the product has not been returned to us in fully re-saleable condition we reserve the right to refuse a refund on the item or deduct up to 30% of the original selling price from the refund amount. We reserve the right to refuse refunds for failure to meet the above criteria. Remember to include proof of purchase. This does not affect your statutory rights.

What do I do if my purchase develops a fault during the guarantee period?                                            
For clocks, lights and other accessories please consult the manufacturer`s handbook for further advice and information, or refer to their website. For upholstery and furniture products please call our customer services team on 01789 294003. In the event of a claim under guarantee occurring, please contact Home of the Sofa with the following information: – sales order number, address, full contact details and a brief summary of the problem. Claims should be submitted by post to the address below enclosing Proof of Purchase. We will acknowledge receipt of this within a maximum of 7 days from arrival.

Why do you partner with the Furniture Ombudsman?

By partnering with The Furniture Ombudsman (TFO) a division of FIRA the industry authority on furniture standards, we ensure that any complaint is followed up on and handled in the appropriate manner. Any queries, claims or disputes relating to the condition of the products at the time of delivery or within the guarantee period may be referred to and managed in conjunction with The Furniture Ombudsman (TFO) a division of FIRA. The independent TFO dispute resolution service is administered by adjudicators and is recognised by the European Commission.
 
A comprehensive range of information and support services aimed at reducing the level of complaints and offering our customers peace of mind, should ensure that buying from Home of the Sofa will always be a pleasurable experience. Home of the Sofa is a TFO Full Member – Membership Number 3018.