Delivery and Returns

We offer a variety of delivery options to suit your individual needs. We will contact you to arrange a delivery date when your furniture is ready and the balance of any monies due has been paid. We must be able to deliver the furniture into your home within 14 days thereafter. If we are unable to do so due to your default, we will make a charge for storing the furniture beyond this point, which is payable in advance and will advise you of this charge at the relevant time. After the expiry of 2 months your order shall be cancelled and we shall return the balance of the monies due to you, less the deposit and an administration charge of £50 and any storage charges payable.
We will deliver your goods on weekdays to any mainland Great Britain address. We can also deliver to Northern Ireland or at the weekend by special arrangement, these costs will be calculated separately. We do not deliver to the Republic of Ireland or exports goods outside the UK. Delivery charges are as follows:
i) Standard deliveries within a 20 mile radius of the Home of the Sofa showroom £25.
ii) Standard deliveries within a 100 mile radius of the Home of the Sofa showroom £95.
iii) Standard deliveries within a 200 mile radius of the Home of the Sofa showroom minimum charge £145.
iv) Standard deliveries beyond a 200 mile radius of the Home of the Sofa showroom will be agreed at the point of sale, maximum charge £195.
v) Delivery is free on orders over £2,500 in value for all England mainland postcodes.
Our standard delivery option is driver only, for large, bulky or heavy items the driver will require help to unload and position your goods. If you are unable to do this there is an additional charge of £50 on top of our standard delivery cost.
Delivery charges are calculated on the total value of your order and customers ordering one or more items in a single order will only be charged once. For upholstery and furniture orders you will be advised of the minimum lead time at the point of ordering. Your order may arrive any time between 9am and 6pm. We reserve the right not to deliver orders if we believe the address is not secure, for example a communal postal address or PO Box. If this affects your order we will notify you.
Your upholstery will be made to order. Before ordering upholstery or furniture check the dimensions of internal and external access points including doors, corridors, stairs and corners against your intended purchase to ensure access is possible. By default goods will be delivered to the ground floor but where possible and practical Home of the Sofa will make reasonable endeavours to deliver to a 2nd or 3rd floor. Confirming and maintaining accessibility is the responsibility of the customer.
On the day of delivery, please ensure that the delivery driver can gain easy access to the room that the piece(s) are going into and that the area you want the furniture placed is cleared. Our delivery driver will unpack your furniture, install it in the room of your choice subject to the conditions in clause 5.3 and remove all packing materials from your home and recycle wherever possible, we are not able to take away your old furniture. To ensure you are completely satisfied with your furniture the delivery driver will ask you to sign an acceptance form when your furniture installation is complete.
Sundry items are available for collection from our shops and must be collected within 7 days, otherwise we reserve the right to refund your monies and retain the deposit without further obligation to you.
Any changes made by you to the content of your order may impact on the total cost and your delivery date.
If you are unable, for whatever reason, to take delivery of your goods on the confirmed delivery date, we reserve the right to charge you further for any subsequent deliveries.
You are responsible for providing a safe and reasonable means of access from the public highway to the place of delivery. If our delivery staff considers that access is unsafe, then we will not deliver the goods until safe access is provided. You are obliged to provide any required parking permits in advance.
If we are unable to deliver the goods due to there being no safe or reasonable means of access to the place of delivery, we shall be entitled to cancel your order and refund your payments less your deposit, delivery charges and an administration fee of £50.
If we accidentally damage goods in the course of delivery, then our liability for that damage is limited to the repair, refund or replacement of the goods or the value thereof.
Time of delivery is not of the essence in these Terms and Conditions of Trading. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Home of the Sofa or delay due to any reasonable rescheduling of delivery.
Delivery lead times may be extended leading up to and/or over public holidays.
Returns and Refunds
Upholstery and Furniture Products
Our upholstery products are made to order specifically for your needs and once ordered from our collection your order may not be cancelled. For all other furniture orders you have the right to cancel the order up to 14 days before the delivery date however, if you do so, we shall retain the deposit, together with an administration charge of £50. Once delivered no furniture may be returned nor will we provide any refund unless it is defective or has been accidentally damaged by us in the course of delivery. This does not affect your statutory rights.
Non Upholstery or Furniture Products
We will be happy to refund or exchange a product provided it is in a fully re-saleable condition. Returns should be made within 10 days and in their original and undamaged packaging with all associated components. If we deem that the product has not been returned to us in fully re-saleable condition we reserve the right to refuse a refund on the item or deduct up to 30% of the original selling price from the refund amount. We reserve the right to refuse refunds for failure to meet the above criteria. Remember to include proof of purchase. This above does not affect your statutory rights.